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Effective Date: 28/02/2025
Last Updated: 19/03/2025
Islamic Finance Review (IFR) is committed to providing transparency regarding payments, refunds, and cancellations. As an open-access academic journal, we ensure fairness in our financial transactions while maintaining the integrity of our editorial and publishing processes. This policy outlines the conditions under which refunds and returns may be applicable.
1. General Policy
IFR operates as an open-access journal, providing free and unrestricted access to published research. Due to the nature of our publishing model, we do not offer returns on digital products or services once the publication process has commenced. This includes article processing charges (APC), membership fees, and any other journal-related services.
2. Refund Policy for Article Processing Charges (APC)
Authors submitting manuscripts to IFR may be required to pay an Article Processing Charge (APC) upon acceptance of their manuscript. This fee covers editorial processing, peer review, and online publication costs. Refunds for APC payments are permitted only under the following conditions:
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- Double Payment: If an author has accidentally made multiple payments for the same article, a refund may be issued for the excess amount upon verification.
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- Article Rejection Before Payment Processing: If a manuscript is rejected before payment has been processed, no fees will be charged. If payment has been made and the rejection decision was issued due to an editorial error, a full refund may be considered.
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- Editorial Withdrawal: If IFR withdraws an article post-acceptance due to internal editorial concerns, a full or partial refund may be considered based on the stage of publication.
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- Technical Errors in Processing: If a transaction error occurs during payment processing, a refund may be issued after verifying the issue.
Once the article has been published, APC fees are non-refundable under any circumstances, as the costs associated with the editorial and publishing process have already been incurred.
3. Membership and Subscription Refunds
IFR may offer membership subscriptions that provide access to additional journal resources, premium content, or exclusive research materials. Membership fees are generally non-refundable, except in the following cases:
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- Technical Error: If a payment is processed in error or multiple payments are made for the same membership period, a refund may be requested.
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- Cancellation Within 7 Days: Users who wish to cancel their membership within 7 days of purchase and have not accessed restricted content may be eligible for a refund.
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- Service Unavailability: If IFR is unable to provide access to subscribed services for a prolonged period due to technical failures, a partial refund may be considered.
4. Event Registration and Conference Refunds
IFR may host webinars, conferences, or pre-conference workshops, which require registration fees. Refunds for event registrations are subject to the following conditions:
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- Cancellation by IFR: If the event is canceled by IFR, attendees will receive a full refund.
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- Cancellation by Attendee: Attendees may request a refund if they cancel their registration at least 14 days before the event date. No refunds will be issued for cancellations made within 14 days of the event.
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- Non-Attendance: Refunds will not be issued for non-attendance unless there are exceptional circumstances, which will be reviewed on a case-by-case basis.
Refunds for events will be processed within 14 business days from the approved request date.
5. Payment Disputes and Chargebacks
If a user disputes a payment through their bank or payment provider, IFR reserves the right to investigate the claim. If a chargeback is initiated without prior contact with IFR, access to any related services (e.g., membership, article submission privileges) may be temporarily suspended until the dispute is resolved. Users are encouraged to contact IFR directly before filing a chargeback to resolve any issues amicably.
6. Policy Updates
IFR reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on our website, and users are encouraged to review this policy periodically. Continued use of IFR services after policy updates constitutes acceptance of the revised terms.
By engaging with IFR’s services, users acknowledge and agree to the terms outlined in this Refund and Returns Policy.
6. How to Request a Refund
Fill out the form below to request a refund.